Privacy Policy

1. Introduction

eSIMCountry ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share information when you visit our website and use our eSIM plan comparison services.

This policy applies to all visitors of eSIMCountry, regardless of location. We comply with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

• Email address (if you subscribe to price alerts or deal notifications)
• Travel destination preferences (to personalize alerts)
• Contact form submissions (name, email, message content)

2.2 Automatically Collected Information

• Pages visited, time spent on pages, and navigation patterns
• Device type, browser type, operating system, and screen resolution
• Approximate geographic location (country/region level, derived from IP address)
• Referral source (how you arrived at our site)

2.3 Information We Do Not Collect

• Payment information (all purchases happen on third-party provider websites)
• Precise GPS location
• Social media account information
• Government-issued identification

3. How We Use Your Information

• To display relevant eSIM plan comparisons and pricing
• To send price drop alerts and deal notifications (with your consent)
• To improve our website content and user experience
• To analyze aggregate traffic patterns and popular destinations
• To respond to your inquiries and support requests
• To detect and prevent fraud or abuse

4. Legal Basis for Processing (GDPR)

For visitors in the European Economic Area (EEA), we process personal data under these legal bases:

• Consent: For email subscriptions and optional cookies
• Legitimate Interest: For analytics that improve our service and for fraud prevention
• Contract: To fulfill your requests (e.g., sending requested deal alerts)

5. Cookies and Tracking

We use privacy-respecting analytics (Plausible Analytics) that does not use cookies and does not track individual users across websites. Plausible collects aggregate statistics only and is fully GDPR compliant without requiring a cookie consent banner.

If you click through to a third-party eSIM provider, that provider may set their own cookies. We have no control over third-party cookies. Please review the privacy policy of each provider you visit.

6. Third-Party Links and Affiliate Disclosure

Our site contains links to third-party eSIM provider websites. Some of these links are affiliate links, meaning we earn a commission on purchases made through them. Clicking an affiliate link may transmit your referral source to the provider, but we do not share your personal data with these providers.

7. Data Retention

Email subscription data is retained until you unsubscribe. Analytics data is retained in aggregate form (no personal identifiers) for up to 24 months. Contact form submissions are retained for up to 12 months to allow for follow-up.

8. Your Rights

8.1 GDPR Rights (EEA Residents)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

8.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at privacy@esimcountry.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS/TLS), secure hosting infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

10. Children's Privacy

Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Our website is hosted on infrastructure that may process data in multiple jurisdictions. For EEA residents, we ensure appropriate safeguards are in place for any transfers outside the EEA, including standard contractual clauses approved by the European Commission.

12. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be noted with a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

If you have questions about this privacy policy or your data, contact us at:

Email: privacy@esimcountry.com